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The male of the new century is more comfortable in describing his
feelings, is more emotionally invested, and is honed in on daily grooming
and prepping to make a good impression. A whopping 89 percent of men
surveyed said good grooming was essential to success in the business
world. Nearly half of the men admitted that there was nothing wrong
with getting a manicure or facial.
I recall my grandfather as a figure larger than life in many ways:
A bomber pilot in WWII and a hard-drinking man who loved to fish,
golf and swear, in no particular order. As a kid, I recall him joking
that all he needed for a shampoo was his handkerchief as he pulled
it out of his pocket and wiped it across his bald head. Metrosexual?
I think not…
Admittedly I have inherited some of his machismo traits, having
eaten rattlesnake, survived a skydiving accident, and being a fan
of single-malt scotch. However, I do confess to a higher than average
involvement in personal grooming and clothing. I’m not sure
if I’m a metrosexual, but I suspect it is not an assessment
that is easily made about oneself. Therefore, you may be a metrosexual
and not even realize it.
To find out, answer the following question: How many hair-care
products do you have in your bathtub or shower? Count them…shampoos,
conditioners, etc. Is it two? Three? Five? In one focus group, a
consumer admitted to having 12 hair-care products. If you have more
than three, chances are you are a metrosexual.
Tom Granese has some key insights to offer on this emerging segment.
As founder of Regimens® (www.regimens.com),
he understands that an increasing number of men adhere to these
new qualities and values. As a retailer of premium personal grooming
products specifically designed from a masculine perspective, Regimens
has placed the metrosexual at the bull’s-eye of its target
audience.
“We are tapping into the male segment of the beauty category
with an estimated annual value of $4.5 billion,” reports Granese.
“It’s anticipated to increase to $5.5 billion by 2006.”
This makes male-focused products the fastest growing segment of
the beauty products industry.
Such brands as Mont Source®, Nickel® and Baxter of California®
are marketed to men who spend an average of 51 minutes per day on
personal grooming and hygiene. Compared with women who spend an
average of 55 minutes per day, the metrosexual has a decidedly higher
level of involvement than the average Joe.
On the whole, most advertising in America has been targeted to
women because they have historically controlled or influenced fully
85 percent of the purchasing decisions. As a result, women have
had an important role in the purchase of men’s toiletries.
By tradition, men’s grooming products have been relegated
to a small section of the local grocery aisle with such legacy brands
as Edge®, Aqua Velva®, Brylcreem® and Top Brass®.
“It’s time to stop getting grooming tips from a grocery
clerk,” says Granese. “The retail environment for men’s
products has generally not kept pace with this market.”
There have been some signs of recent change that reflect the increasing
importance of men in the premium grooming category:
- Department stores have increased their focus on the male
category by boutiquing their premium lines.
- Such specialty beauty retailers as Sephora and Ulta have
dedicated sections of their stores to male-targeted products.
- Leading mass-market beauty care manufacturers Neutrogena®
and Nivea® have launched skin-care lines with men in mind.
The emergence of this new class of male consumer raises a question
in consumer marketing: How do you now market to the new American
male in a characteristically different, yet appropriate manner?
Here are some basic guidelines:
Avoid the Male Cliché. Hot-rod magazines and a prize catfish
mounted on the wall do not a retail experience make. Consider an
open, well-lit environment that invites the male consumer to enter
and explore. In retail, men generally do not like to feel closed
in. Depending upon your retail model, consider an open seating area
where they can relax and enjoy spending time in your retail space.
Use Visual Breadcrumbs. Male consumers need clear visual clues
to lead them into your store. Place items near the front to capture
attention while broadly representing your product offerings. A bit
further back in your store, place larger, more engaging displays
to draw them further into the space.
Call Off the Hounds. Like any shopper, men may or may not want
to have sales assistance while in your store. Learn to read customers
as you greet them when they enter. Consider a retail philosophy
that allows them both the freedom to explore on their own with plenty
of printed product information around, yet the availability of sales
assistance when they have questions.
Sample, Sample, Sample. As do women, men like to try before they
buy. But men generally want to try it on their own. Have open products
readily available for testing. Most men won’t admit it, but
they also love free samples. Have trial-size products available
with or without purchase.
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Dollars and Scents. The nose wins every time over sound and vision
in the retail game. The sense of smell is the most primitive of
the five senses and in many respects the most powerful. Ensure that
you have a well-thought-out fragrance philosophy and plan for your
store.
Show What You Know: Men in this market segment want to know why
your products are better than others. They are open to knowledge
and research on a better solution to personal grooming. The more
information you can provide at point-of-purchase, the more you will
engender their trust and confidence.
Men in the premium category decidedly have their own perspective
and preferences on how they choose products for skin care, hair
care, shaving and toiletries. They are beginning to understand that
it is a good thing to take a more active role in treating themselves
to a heightened level of personal grooming.
Those savvy retailers who understand the mindset of the peacock
will reap the benefits of customer loyalty by becoming an important
part of their daily rituals.
About the Author:
mitch@brandinquiry.com
founder of http://www.BrandInquiry.com
, is a brand strategist and leading advocate of using research-based
customer insights and competitive intelligence for powerful brand
positioning and marketing communication. With more than 20-years of
experience in marketing and research, he has built value for such
Fortune 500 brands as Anheuser-Busch, AllTel, Eli Lilly & Company.
Wolf Gourmet Ranges, Freddie Mac, Campbell's Soup Company, GTE/Verizon,
Dr Pepper/Seven Up, and Procter & Gamble.
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